For many businesses, broadband and phone services are operational infrastructure rather than simple utilities. Reliability, support and resilience can be as important as headline download speed.
Business broadband versus residential
Business packages may offer different support, service commitments, router options or static IP features. Decide which of those benefits genuinely matter to your operation.
Plan for busy periods
Cloud software, EPOS, guest Wi-Fi, video calls and online ordering can all share the same connection. Consider the number of simultaneous users and upload requirements, not only advertised download speed.
Phones and resilience
Cloud-based calling can suit businesses with multiple locations or remote staff. Businesses that depend heavily on connectivity should also consider what happens if their primary connection fails.
Merchant Guru provides practical information to help UK businesses understand their options. Where we have a commercial relationship with a provider, we'll make this clear.